Nu Restaurant ("we," "our," "us") operates the Nu Restaurant mobile application (the "App") that allows customers to browse our menu, place and pay for food orders, and track deliveries.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our App. By using our App, you agree to the terms below.

1. Information We Collect

We collect information to process your orders and provide a smooth experience:

a. Personal Information

• Full name
• Phone number
• Delivery address
• Email address

b. Order and Payment Information

• Items ordered, total amount, and payment details
• Payment is processed securely through third-party payment gateways (we do not store your card or banking details)

c. Device and Usage Information

• Device type, app version, IP address, and usage logs (for analytics and improvement)

d. Location Information (Optional)

If enabled, your location helps us identify your delivery area more accurately. You can disable location access anytime from your device settings.

2. How We Use Your Information

We use the collected data to:

• Process and deliver your orders
• Confirm payments and generate receipts
• Contact you about your order status
• Manage promotions, loyalty points, or discounts (if applicable)
• Improve our menu, delivery, and app experience
• Comply with legal or financial requirements

3. Payment and Refund Policy

a. Payments

• Payments are processed through secure and trusted third-party gateways (such as Chapa Co.).
• You must ensure that your payment details are accurate.
• Payment confirmation is sent immediately after successful transaction.

b. No Refund Policy

• Once an order is placed and confirmed, we do not provide refunds or cancellations, except in cases where:
  • The restaurant is unable to fulfill the order, or
  • The payment was processed in error due to a technical issue.
• If such an exception occurs, please contact us within 24 hours at support@nu-restaurant.com with your order number and proof of payment.
• Refunds (if approved) will be processed to the original payment method.

4. How We Share Your Information

We do not sell or rent your data.

We share information only when necessary:

• With delivery staff to complete your order.
• With payment processors to process your payment securely.
• With service providers (hosting, analytics, notification services) who assist in running the app.
• If required by law enforcement or regulatory authorities.

5. Data Retention

We retain your personal data only for as long as necessary to:

• Complete your orders and manage your account.
• Maintain financial and legal records.
• Improve our services.

You can request deletion of your data or account at any time by emailing support@nu-restaurant.com.

6. Data Security

We implement encryption, authentication, and secure communication channels to protect your data. While we take reasonable measures, no system is 100% secure. You are encouraged to protect your account credentials.

7. Children's Privacy

Our App is not designed for children under 13. If we discover personal data from a child under 13, we will delete it immediately.

8. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Contact us regarding data concerns or complaints.

To exercise these rights, email support@nu-restaurant.com.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected here with a new "Last Updated" date. We encourage you to review this page regularly.

10. Contact Us

For questions, complaints, or data requests, please contact:

Nu Restaurant
Gondar, Ethiopia
Phone: +251962629362
Email: support@nu-restaurant.com